Costituzione
Il documento completo qui sotto è in inglese.
This is the supreme law of Surf Booking. Everything that happens here — every school, every surfer, every partner, and the very system that runs the platform — operates within these principles. They are not a notice or a checklist: they are the foundation everything else is built on. Nothing overrides them. And they don't live on paper alone: we check the system against them, in the code and in tests, before every release.
Why we exist. The ocean is dynamic; the software was static.
The operations copilot. It proposes — never executes.
How we score the wave you will actually catch — at the peak, not offshore.
How it is built. With proof, not promises.
The nine principles that govern it all. You are reading it.
Partners plug into the intelligence — by the rules, never around them.
SB ratios applied on every lesson
Every lesson respects the SB ratios, set by us. The platform does the maths: if a lesson needs more instructors, it adds them to the team by itself. Schools don't tick a box. If a lesson still goes over the ratio, the school is told.
Liability is signed, not assumed
Each student signs a digital waiver before their first lesson. Minors require their guardian's signature. Schools cannot check a student in if the signature is missing or expired. The pen is the gate.
Credentials are shown, not vouched for
Instructors publish their own credentials (FPS / ISA / Grau I-III) with a visible copy of the licence. Surf Booking hosts the catalogue — never certifies, never endorses. Schools and surfers see the document and decide for themselves. The platform is neutral; trust is between the parties.
The school's money is always the school's
By default, payments go straight to the school's own account with a certified payment processor — the balance never passes through our books. If that account isn't verified yet, the school can still sell: the payment runs through Surf Booking's account, which holds only the school's net until verification completes — and releases it in full at that moment. Either way, we only ever keep the transparent fee disclosed up front — never a cent more. The school's revenue is the school's revenue from second one.
Privacy by architecture
Data protection is not a banner — it is a schema decision. Sensitive identifiers are encrypted at rest. Account deletion is real: personal data is anonymised or removed; only the strictly necessary for tax and accounting obligations is retained, as required by law. Your data does not feed rankings, ads, or other schools.
The platform is the bridge — always
Communication between surfer and school happens inside the system — and the school sees and serves every student who books with it, keeps a permanent booking record, and builds its own loyalty right here. What the platform does not allow is the mass export of Surf Booking users' personal data: no bulk contact-list dump, no hidden channel to lift the shared customer base off-platform. The surfer's data stays protected and is never harvested — and the marketplace stays fair for every school.
Total auditability
Every administrative action — schedule change, suspension, role escalation, GDPR purge — is recorded in an append-only log. Refunds and payouts go further: each line is tied to the one before, so a change made afterwards shows. When questioned, we can answer with a timestamp. Trust requires receipts.
Agent proposes, user confirms
The agent is an assistant, never an autopilot. Any action with real-world consequence — schedule, money, or anyone's name — is prepared by the agent and committed by the user. There is no silent execution. The human stays in the loop, by design.
The agent proposes. You approve. The rules don't change.
Surf Booking's operations copilot does not run in the dark. Before every release we run attacks against it, and one failed rule stops the release. When something fails, it becomes a test and goes to a person. The agent never rewrites itself: any change is written by a person, approved by a person, and version-tracked. This is not autonomous intelligence. It is observed intelligence. The guardrails of Principle 08 stay in place.
Nine principles are public. They are not all of it.
Beneath them sit our internal rules for how we build and how we verify. Those are not published. The public law is what we promise, and we check ourselves against it on every release.
The Constitution has layers.
These nine principles are the foundation. Each part of the platform has its own rules above them, versioned and reviewed. Those can change. The Constitution does not.
